In this mini video course AKAnundrum address the REAL ROOT CAUSE of why Black Business Owners and Black Customers equally feel devalued and disrespected by each other: INTERNALIZED RACISM - and of course, how we as Black Business Owners can understand, cope and grow. This 15 item course covers the Covert & Overt Displays of IR, Glorification of Whiteness, Why We're Asked for "The Hookup" Discount, How To Deal With Difficult Customers and so much more!
This course includes:
- Internalized Racism is NOT Self Hate
- What is Internalized Racism (Video)
- The Wonderful World of Customer Service
- Just What is Customer Service?
- Customer Service Winners
- Customer Service Failures
- When the Customer is Not Always Right
- Dealing With Difficult Customers
- What Not to Say to Your Customers
- Customer Retention Strategies to Minimize Difficult Customers
- 7 Essential Customer Service Concepts
- How to Deal with Difficult Customers without Losing Your Cool
- How Customer Service via Social Media Can Act as your Ambassador
- Unusual Customer Service Ideas worth Stealing
- Dealing With Difficult Customers Checklist
- Dealing With Difficult Customers Infographic
This course is a small part of another webinar. To get the Complete "Consumer Psychology; Customer Acquisition & Retention" Webinar
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