Internalized Racism: Toxic Black Business Owner & Black Customer Relationship

In this mini video course AKAnundrum address the REAL ROOT CAUSE of why Black Business Owners and Black Customers equally feel devalued and disrespected by each other: INTERNALIZED RACISM - and of course, how we as Black Business Owners can understand, cope and grow. This 15 item course covers the Covert & Overt Displays of IR, Glorification of Whiteness, Why We're Asked for "The Hookup" Discount, How To Deal With Difficult Customers and so much more! 

This course includes:

1. Internalized Racism is NOT Self Hate
2. What is Internalized Racism (Video)
3. The Wonderful World of Customer Service
4. Just What is Customer Service?
5. Customer Service Winners
6. Customer Service Failures
7. When the Customer is Not Always Right
8. Dealing With Difficult Customers
9. What Not to Say to Your Customers
10. Customer Retention Strategies to Minimize Difficult Customers
11. 7 Essential Customer Service Concepts
12. How to Deal with Difficult Customers without Losing Your Cool
13. How Customer Service via Social Media Can Act as your Ambassador
14. Unusual Customer Service Ideas worth Stealing
15. Dealing With Difficult Customers Checklist
16. Dealing With Difficult Customers Infographic

This course is a small part of another webinar. To get the Complete "Consumer Psychology; Customer Acquisition & Retention" Webinar 

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